Across
- 3. process of identifying customers and "creating, communicating, delivering, and exchanging
- 5. likelihood that a customer will shop at a particalr retailer again and again.
- 7. retailing: the process of using multiple channels for selling similar products across different platforms.
- 9. Field Communication:a set of short-range wireless technologies, typically requiring a distance of 4cm or less to initiate a connection.
- 12. questions: Questions that cannot be answered with yes or no
- 13. communication: Interaction between individuals that focuses on visual.
- 15. Customer: Customer that choose to shop at same store.
Down
- 1. retailing: a strategy in which retailers and brands engage customers through multiple.
- 2. reason someone behaves a certain way.
- 4. retail purchasing method by which consumers place a deposit on items of merchandise
- 6. Factory for finished products.
- 7. Customers' attitudes about retailers.
- 8. prevention:any organizational activity that is specifically implemented to minimize preventable losses.
- 10. apps: reward program activity and experience other retailer content.
- 11. An interconnected group of people.
- 14. programs:offer rewards, discounts, and other special incentives as a way to attract and retain customers.