Customer Service Terms

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Across
  1. 4. to repeat something written or spoken using different words, often in a humorous form or in a more straightforward and shorter form that makes the original meaning clearer
  2. 5. the fact of being responsible for what you do and able to give a satisfactory reason for it or the degree to which this happens
Down
  1. 1. to accept, admit, or recognize something, or the truth or existence of something
  2. 2. the ability to share someone else's feelings or experiences by imagining what it would be like to be in that person's situation
  3. 3. intended to get information
  4. 5. an act of saying that you are sorry for something wrong you have done