Customer Service Terms

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Across
  1. 2. Determining what is needed
  2. 3. Keep the customer informed of your actions
  3. 5. Specific wording used when end the call
  4. 7. Used to establish a relationship or connection
  5. 8. Satisfying the customer's need
  6. 9. Conveying that you are the expert
  7. 10. The speed of your communication
  8. 11. Speaking with inflection to express concern, empathy and a sense of urgency
  9. 13. Specific wording used when greeting the customer
  10. 14. directing the caller
Down
  1. 1. Finding the solution by acting on information gathered
  2. 4. Performing with accountability
  3. 6. Techniques used to capture what the customer is saying the first time
  4. 12. Performing the required steps necessary to confirm the end user