Across
- 3. - Explain the nature of customer service in the hospitality and tourism industry. (7 letters)
- 4. - Build and maintain relationships with customers. (13 letters)
- 6. - Explain the importance of meeting and exceeding customer/guest expectations. (12 letters)
- 7. - Explain the role of customer service as a component of selling relationships. (7 letters)
Down
- 1. - Explain factors that motivate people to choose a hospitality and tourism site. (8 letters)
- 2. - Identify factors associated with positive customer experiences. (11 letters)
- 5. - Identify company’s brand promise. (5 letters)