Across
- 2. Over and Above Basic Product
- 4. A Question Raised for Inquiry
- 5. A Bond Formed due to the outcome of Individual Customer Service Transactions
- 7. Statement A Brief Statemetn of the Main Purpose of an Organization
- 9. A Customer From Outside the Company that Provides A Service or Product
- 10. A Person in an Organization Perceived by the Customer as Giving the Customer Service
Down
- 1. Routines and Detailed Steps
- 3. Improving Customer Service in order to stay Ahead of Competitors
- 6. Guides Employees on how They Should Conduct Business
- 8. A Statement that You are Unhappy or Not Satisfied with Something