Customer Service Week

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Across
  1. 2. the quality of being honest and having strong moral principles; moral uprightness
  2. 8. facts, information, and skills acquired by a person through experience or education; the theoretical or practical understanding of a subject:
  3. 9. the action of solving a problem, dispute, or contentious matter
  4. 10. working in a well-organized and competent way
  5. 11. recognition and enjoyment of the good qualities of someone or something
Down
  1. 1. act of assisting customers and working on behalf of business firms.
  2. 3. a polite expression used when acknowledging a gift, service, or compliment, or accepting or refusing an offer
  3. 4. a great deal of effort or endurance
  4. 5. achieving or producing a significant amount or result
  5. 6. contented; pleased
  6. 7. a person who is admired or idealized for courage, outstanding achievements, or noble qualities