Across
- 2. Recognize with gratitude; be grateful for
- 4. Another work for contentment is ___________
- 5. Being of service or assistance
- 8. Transmit information
- 10. A facial experssion charcterized by turning up the coener of the mouth; usually shows pleasure or amusement
- 11. Follow Up - anything _____________ to the customer should be completed in a timely manner
Down
- 1. Hear with intention
- 3. ____________ to the customer- do not make excuses or act indifferent
- 4. Agree on a ______________
- 6. Someone who pays for goods or services
- 7. Good-natured tolerence of delay or interruption
- 9. ____________about what you can do for the customer
- 10. Work done by one person or group that benefits another