Customer Service Week 2011

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Across
  1. 2. SYSTEM WITH MOST POLICYHOLDERS
  2. 4. EMPLOYER SPONSORED
  3. 7. GROUP OF DEDICATED PHONE REPRESENTATIVES
  4. 8. INFORMATION GATHERING ASSISTANT
  5. 9. BUSINESS INTEGRITY UNIT'S MAIN FOCUS
  6. 10. APPROXIMATELY 8,000 OF THESE RECEIVED ON B5 WEEKLY
Down
  1. 1. MONETARY VALUE CLAIMS PAYS OUT DAILY
  2. 3. SERVICE CENTER MANAGER
  3. 5. AVP OF CLAIMS
  4. 6. NEWEST CLAIM SYSTEM
  5. 11. OFF-SITE SERVICE CENTER LOCATION
  6. 12. MONTHLY DEPARTMENT AWARD