CUSTOMER SERVICE WEEK 2012 - "BE THE ONE"

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Across
  1. 2. A___________DURING A PHONE CONVERSATION CAN BE USED TO EMPHASIZE A POINT
  2. 4. ANOTHER WORD FOR INTERNAL CUSTOMER IS_____________
  3. 6. WHEN SPEAKING WITH CUSTOMERS YOU SHOULD VARY THE___________ OF YOUR VOICE
  4. 8. THE MOST IMPORTANT CUSTOMER SERVICE SKILLS IS_____________
  5. 9. THE ANNUAL CELEBRATION OF THE IMPORTANCE OF CUSTOMER SERVICE IS______________(3 WORDS)
  6. 14. THE PEOPLE YOU SERVE EACH DAY.
  7. 15. YOUR MOST IMPORTANT COMMUNICATION TOOL WHEN YOU'RE ON THE PHONE IS YOUR________
  8. 16. A POSITIVE ONE WILL MAKE YOUR DAY BETTER
  9. 17. DELIGHTING YOUR CUSTOMER MEANS__________THEIR EXPECTATIONS
  10. 19. WITH ANGRY CUSTOMERS IT'S IMPORTANT TO LET THEM DO THIS,___________
Down
  1. 1. YOU SOUND MORE RELAXED AND FRIENDLY WHEN YOU_________WHILE TALKING ON THE PHONE
  2. 2. THIS NEGATIVE WORD SHOULD BE REMOVED FROM YOUR CUSTOMER SERVICE VOCABULARY AND REPLACED WITH SITUATION
  3. 3. ANTICIPATING PROBLEMS, HEADING THEM OFF AND ALERTING CUSTOMERS IS BEING________.
  4. 5. TREAT EACH CUSTOMER AS IF THEY'RE THE________ONE YOU'LL DEAL WITH THAT DAY.
  5. 7. CUSTOMER COMPLAINTS CHOULD BE SEEN AS________________TO IMPROVE SERVICE.
  6. 10. OFFERING A CUSTOMER ADDITIONAL PRODUCTS OR SERVICES IS CROSS-SELLING OR___________
  7. 11. TAKING PERSONAL RESPONSIBILITY FOR A CUSTOMER'S COMPLAINT IS TAKING_________
  8. 12. UNDERSTANDING AND IDENTIFYING WITH YOUR CUSTOMERS FEELINGS IS CALLED________
  9. 13. GOOD HEALTH IS VERY IMPORTANT TO________
  10. 18. YOU START EACH CALL WITH A FRIENDLY____________