Customer Service Week 2014

2. Done or occurring at a favourable or useful time
4. Way in which two or more people or organizations regard and behave toward each other
5. Action or process of carrying out or accomplishing an action, task, or function
7. Fulfilment of expectations or needs
8. A series of actions or steps taken in order to achieve a particular end
14. To give attention with the ear
15. Able to be reached or entered
16. A thing said, written, or done to deal with or as a reaction to a question, statement, or situation
17. Give assistance
19. Take action; do something

1. An inhabitant of a particular town or city
3. The competence or skill expected of a professional
6. Practical contact with and observation of facts or events
9. Mayor of Calgary Nenshi
10. Modification or control of a process or system by its results or effects
11. All the ways in which we differ
12. Make it easier for (someone) to do something by offering one's services or resources
13. First Canadian city to host the Olympic Winter Games.
18. service Is provided by government to people living within its jurisdiction