Customer Service Week 2020 Crossword Puzzle

Edit Answers
123456789101112131415
Across
  1. 2. Utilizing CoPilot will build ______
  2. 7. A _____ or a frown can be heard in the tone of your voice
  3. 10. Being of service or assistance
  4. 11. A customer will appreciate it if you go the _____ _____
  5. 13. 400 mbps
  6. 14. Spectrum sells mobile as well as land line _____
  7. 15. Maintaining an even _____ on your call will go a long way with your customer
Down
  1. 1. Customer _____ Week 2020
  2. 3. If the caller is upset, stay _____
  3. 4. A great way to empower the customer is to provide them with ____ _______ options
  4. 5. Hearing with intention is to actively ______
  5. 6. Part of acknowledging a customers concern may mean showing _______
  6. 8. When a customer wants an extension on a late bill they call in to make a payment ______
  7. 9. Basic and Expanded TV Package
  8. 12. Customers can access their account and pay bills using the ____