Across
- 1. help cx feeling
- 4. a true fan
- 8. a fustrating customer
- 10. having high standard
- 12. cx tesimonial
- 13. restate cx need
- 14. showing intimacy
Down
- 2. focus on the issue not the person
- 3. showing thankfulness
- 5. top 300 items
- 6. roll out the red carpet
- 7. give assistance
- 9. a positive attitude
- 11. increase cx knowledge