Across
- 4. A tool to measure customer advocacy
- 7. Manage your workflow tasks
- 8. Documents & files
- 11. Violation of code of conduct
- 13. We should always work towards
- 14. Get it _____ the first time.
Down
- 1. The quality of being faithful towards
- 2. It is important to ____ customer's need.
- 3. Not everyone is able to identify
- 5. _____ Regulation
- 6. Ability to understand feelings of customer
- 9. Polite expression of praise
- 10. Make sure you deliver _____ service.
- 12. Go the extra ___ for your customer.