Across
- 2. Tailoring products or services to individual customer preferences.
- 7. Conducting oneself in a respectful and courteous manner.
- 8. Maximizing productivity and minimizing customer waiting time.
- 9. Anticipating and addressing customer needs before they arise.
- 10. Building confidence and belief in the organization's integrity.
- 12. Meeting or exceeding customer expectations.
- 14. Remaining calm and composed when dealing with difficult customers.
- 15. Effective exchange of information with customers.
- 16. Expressing appreciation for customers' support and loyalty.
- 18. Delivering high standards of excellence to customers.
- 19. Input from customers to improve products or services.
Down
- 1. Promptly addressing customer inquiries and needs.
- 3. Understanding and sharing the feelings of customers.
- 4. Having a deep understanding of products or services.
- 5. Taking ownership of actions and their outcomes.
- 6. Finding a solution to a customer's problem or concern.
- 11. Adjusting to different customer needs and requirements.
- 13. Collaborating with colleagues to provide exceptional customer service.
- 17. Consistently delivering on promises and commitments.