CUSTOMER SERVICE WEEK 2024

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Across
  1. 4. Insurance: Insurance that covers a person’s own damages regardless of who caused the accident.
  2. 8. Limit: The maximum amount an insurer will pay for all claims during a policy period.
  3. 10. Life Insurance: A type of life insurance that provides coverage for the policyholder's entire lifetime and includes a savings component.
  4. 11. Period: The time after the premium due date during which the policyholder can still make a payment without losing coverage.
  5. 13. Occurrence Limit: The maximum amount an insurer will pay for a single claim or incident.
  6. 14. Payments Coverage: Insurance coverage that pays for medical expenses incurred due to a vehicle accident, regardless of fault.
  7. 17. The person or entity designated to receive the benefits from an insurance policy.
  8. 21. Period: The waiting period before certain types of insurance benefits become payable.
  9. 26. Insurance: Additional liability insurance that provides extra protection beyond the limits of other policies.
  10. 27. Flying mammal
  11. 29. Coverage: Insurance that covers damage to your car resulting from a collision, regardless of who was at fault.
  12. 30. Coverage: Coverage that applies to specific items or property listed in the insurance policy.
  13. 33. The amount paid for an insurance policy, typically on a monthly or annual basis.
  14. 34. Coverage: Insurance that covers damage to your car not involving a collision, such as theft or weather damage.
  15. 35. Fraud: The act of deceiving an insurance company to obtain benefits or payments unlawfully.
  16. 36. The percentage of costs you share with your insurance company after you’ve paid your deductible.
  17. 37. A formal request to an insurance company for payment based on the terms of the insurance policy.
  18. 40. An insurance professional who investigates and evaluates claims to determine the amount the insurance company will pay.
  19. 41. Motorist Coverage: Coverage that provides protection when you're in an accident with a driver who has insufficient insurance.
  20. 42. The process of continuing an insurance policy beyond its original term, typically by paying the renewal premium.
  21. 44. Insurance: Coverage that protects against claims resulting from injuries and damage to other people or property.
  22. 45. An add-on to an insurance policy that provides additional coverage or modifies the original terms.
  23. 46. Life Insurance: A type of flexible life insurance that combines life coverage with an investment savings element.
  24. 47. The individual or entity who owns the insurance policy.
  25. 49. Approval from the insurance company required before certain services or treatments are provided.
  26. 50. Motorist Coverage: Coverage that protects you if you’re in an accident with a driver who has no insurance.
Down
  1. 1. Large marsupial
  2. 2. The process of evaluating the risk of insuring a person or entity and determining the terms of coverage.
  3. 3. Bonus: A discount or benefit awarded to policyholders who have not made any claims during a policy period.
  4. 5. Man's best friend
  5. 6. The reduction in value of an insured item over time, often factored into claim payments.
  6. 7. (Copay): A fixed amount you pay for a covered healthcare service, usually when you receive the service.
  7. 9. Has a trunk
  8. 12. Management: The process of identifying, assessing, and controlling risks to minimize the impact on an organization or individual.
  9. 13. Damage Coverage: Insurance that protects against damage to your vehicle, including collision and comprehensive coverages.
  10. 15. Maximum: The maximum amount an insurance policy will pay for covered services over the lifetime of the policyholder.
  11. 16. Life Insurance: Life insurance that provides coverage for a specified term or period.
  12. 18. Likes to chase mice
  13. 19. Hazard: The risk that an insured person may act differently because they have insurance coverage.
  14. 20. The amount you must pay out-of-pocket before your insurance coverage kicks in.
  15. 22. Specific conditions or situations that are not covered by the insurance policy.
  16. 23. Insurance purchased by an insurance company to protect itself from large losses.
  17. 24. Retention: The amount a policyholder must pay out-of-pocket before the insurance coverage begins to pay for a claim.
  18. 25. An amendment or addition to an insurance policy that alters its coverage.
  19. 28. Report: A detailed account prepared by an insurance adjuster outlining the findings and recommendations regarding a claim.
  20. 31. The protection provided by an insurance policy, including the types of losses or damages covered.
  21. 32. Payment: The act of paying the amount due for an insurance policy.
  22. 38. The process by which an insurance company seeks reimbursement from a third party responsible for a loss after paying a claim.
  23. 39. Injury: Coverage that pays for injuries caused to others in an accident for which you are at fault.
  24. 43. Damage: Coverage that pays for damage you cause to someone else’s property.
  25. 48. Ratio: The ratio of claims paid to the premiums collected by an insurance company, used to assess profitability.