Customer Service Week 2024

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Across
  1. 2. An action your take to bring a critical situation to your manager
  2. 3. The practice of being held to a certain standard
  3. 6. We provide this to customers in all we do in our department
  4. 8. Aretha Franklin sang it best
  5. 13. An act of doing something without being told
  6. 16. Order Entry Double Check positively impacts this metric
  7. 19. To have an understanding and share in the feelings of others
  8. 20. A way to praise someone for great work
  9. 22. Our #1 priority and value
  10. 23. An action taken after thoughtful planning
  11. 24. A metric of service level
Down
  1. 1. Our company wouldn’t exist without these
  2. 2. Servicing our customers with this
  3. 4. The first word in this year’s Customer Service Week Theme
  4. 5. It’s often a virtue
  5. 7. Written, Verbal, Non-Verbal and Visual are way to do this
  6. 9. It makes the dream work
  7. 10. To provide undivided attention when someone is speaking
  8. 11. There no one that shows this trait more than a dog to it’s owner
  9. 12. You prioritize customers’ needs and act quickly to resolve their issues using this “sense”
  10. 14. Someone with honest and strong moral principles , and a strong say/do ratio has this
  11. 15. An act in which you display in conversation with customers
  12. 17. Skills and experience have provided you this over time
  13. 18. An” approach” taken to get ahead of an issue
  14. 21. To infinity and …