Across
- 4. Collaborative effort of a group to achieve a common goal in customer service.
- 6. The ability to understand and share the feelings of customers.
- 8. The act of recognizing and valuing customer service efforts.
- 9. Information provided by customers about their experience.
- 12. Introducing new ideas or methods to enhance customer service.
Down
- 1. The level of interaction and involvement between customers and service providers.
- 2. An event or activity to honor Customer Service Week.
- 3. The process of sharing information effectively with customers.
- 5. Assistance provided to customers to resolve their issues.
- 7. The act of solving a customer's problem or complaint.
- 10. Acknowledging and rewarding employees for their hard work.
- 11. Politeness in one's attitude and behavior toward customers.