Across
- 3. Written, Verbal, Non-Verbal and Visual are way to do this
- 6. Someone with honest and strong moral principles , and a strong say/do ratio has this
- 8. A way to praise someone for great work
- 14. It makes the dream work
- 17. Our #1 priority and value
- 18. It’s often a virtue
- 19. An act in which you display in conversation with customers
- 20. The first word in this year’s Customer Service Week Theme
- 21. We provide this to customers in all we do in our department
- 22. The practice of being held to a certain standard
- 25. To have an understanding and share in the feelings of others
Down
- 1. Aretha Franklin sang it best
- 2. To provide undivided attention when someone is speaking
- 4. An” approach” taken to get ahead of an issue
- 5. Our company wouldn’t exist without these
- 7. Servicing our customers with this
- 9. An act of doing something without being told
- 10. Skills and experience have provided you this over time
- 11. To infinity and …
- 12. You prioritize customers’ needs and act quickly to resolve their issues using this “sense”
- 13. An action your take to bring a critical situation to your manager
- 15. Order Entry Double Check positively impacts this metric
- 16. An action taken after thoughtful planning
- 23. There no one that shows this trait more than a dog to it’s owner
- 24. A metric of service level