Customer Service Week 2025

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Across
  1. 3. positive viewpoint
  2. 5. wisdom
  3. 6. customers should never be kept on this too long
  4. 9. something you give when you’ve made a mistake
  5. 10. a way to track participant feedback
  6. 11. communication skill, giving your full attention and then responding to show you heard and understand
  7. 13. a written evaluation of a product or a service online
  8. 15. customers often expect this type of reply, meaning “done without delay”
  9. 17. a person who provides assistance
  10. 19. saying “I understand” is showing this important skill
  11. 21. performing more than one task at a time
Down
  1. 1. a polite way to end a conversation
  2. 2. final settlement of a matter
  3. 4. a phrase used to apologize
  4. 6. a phrase used to greet someone
  5. 7. frequently asked questions
  6. 8. first in a row
  7. 12. what makes the dream work?
  8. 13. another word for “fixing a problem”
  9. 14. one way a participant can reach out to us
  10. 15. leave an email in escalation
  11. 16. the opposite of rude, respectful and considerate, always required in customer service
  12. 18. a virtue to have when dealing with an angry customer
  13. 20. abilities people use to communicate and interact with others