Across
- 1. The week we celebrate service excellence. (abbreviated)
- 8. Talent is the 4th one of these at Lincoln. (2 words)
- 10. A customer's first impression often comes from this.
- 11. The last name of the Insurance Operations leader who sent the CSW kick-off email.
- 12. One of the words that describes how we treat our customers.
- 15. Customers value their one of these often as much as our products.
- 18. The best Customer Service representatives are great at this type of communication.
- 19. Being honest and open means you are being this.
- 21. Lincoln Financial Field is home to this NFL team.
- 24. A promise to fix a problem or meet a need.
- 25. The page where you can read about our customer wins and service stories.
Down
- 2. A positive attitude can turn a negative one of these into a positive one.
- 3. A Lincoln Financial value that means doing the right thing.
- 4. Lincoln Financial's headquarters are in this city.
- 5. The opposite of reactive service.
- 6. How Lincoln feels about its Insurance Operations team.
- 7. A "golden rule" of customer service is to treat others with this.
- 9. A fun nickname for Lincoln Financial's namesake. (2 words)
- 13. The first name of Lincoln Financial's CEO.
- 14. A customer service value that means doing what you say.
- 16. The ability to understand and share the feelings of another.
- 17. The first name of the US President who our company name is based on.
- 20. The activities of the week will be shared within Microsoft _____.
- 22. YOU are the ____ of Lincoln.
- 23. The token of appreciation you received during Customer Service Week was from what company?