Customer Service Week 2025 - EVO Theme

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Across
  1. 2. Status indicating a short-shipped quantity
  2. 4. Where we enter or update customer CPN
  3. 5. icon button used when making changes to a line in CXWB
  4. 7. difference between the cost and the sell price
  5. 8. When do we go live for VOS MA?
  6. 11. _______icon has been changed to % for searching items in EVO
  7. 14. Module in EVO to manage direct purchase orders
  8. 15. Where do orders drop in prior to routing?
Down
  1. 1. acronym for sales order confirmation
  2. 3. button that runs the order through validations again
  3. 6. document that confirms a shipment has been delivered
  4. 9. Platform where we enter orders
  5. 10. discrepancy between a PO in EVO and supplier invoice
  6. 12. status of a line where you can't make any changes
  7. 13. refers to the unit of measure for an item