Customer Service week

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Across
  1. 3. Who is the HETS manager?
  2. 6. Who is the 3rd shift team lead?
  3. 7. What does BB Stand for?
  4. 9. Who updates schedules?
  5. 12. What should always be connected on your phone when logging in?
  6. 15. Where do you log into your phone?
  7. 16. What does RR mean?
  8. 17. Where should you direct questions to (after checking your resources)?
  9. 18. Where do you punch in/out?
  10. 19. Who is the 2nd shift Supervisor?
  11. 20. How often should you be looking at your RR cases?
Down
  1. 1. What is article 000026989?
  2. 2. Who is the 1st shift supervisor?
  3. 4. Who is the 2nd shift team lead?
  4. 5. Which article is this 000016619?
  5. 7. What is another name for D2L?
  6. 8. Who is the HETS Director?
  7. 10. Which article is this 000014255?
  8. 11. Who is the 3rd shift supervisor?
  9. 13. Where should you be pulling cases from?
  10. 14. Where do you check your work schedule?