Customer Service Week

Edit Answers
1234567891011121314151617181920212223242526272829303132333435
Across
  1. 2. – Ensuring accurate, thorough, and valuable service
  2. 4. – Success Per Hour
  3. 6. – A respectful response to address caller concerns or objections
  4. 7. – App used for payroll and scheduling
  5. 11. – Key Performance metric for productivity.
  6. 16. Manager – Used to Force close Apps
  7. 21. – Actively focusing on what the caller is saying. Using your ears
  8. 23. – Showing value for someone’s work or presence
  9. 25. – Drugs prescribed or recommended for patient treatment
  10. 29. – Company we work for.
  11. 31. – Non-brand version of a medication with the same active ingredients
  12. 32. – Must adhere to this in CarePortal
  13. 33. – Color of Common Error we get in CP
  14. 34. – App we use to connect Audio for calls.
  15. 35. – What we use to Acknowledge others for their efforts and achievements
Down
  1. 1. – Fixed amount paid by a patient for healthcare services or prescriptions
  2. 3. – Required on each successful call to verify caller identity
  3. 4. – Assistance provided to customers or team members
  4. 5. – A repeat supply of a previously prescribed medication.
  5. 8. – Remaining calm and composed, especially in tough situations
  6. 9. – Staying committed and focused on your responsibilities
  7. 10. – List of medications covered by an insurance plan.
  8. 12. – Understanding and relating to the feelings of the caller
  9. 13. Disconnect – Professional way to end a call respectfully
  10. 14. – Doctor or medical professional giving care
  11. 15. – Name of who we support. Prescription Drug Plan name.
  12. 17. – (Repeated) Reinforcement to help someone or service provided to others
  13. 18. – Guiding, supporting, and setting an example for others
  14. 19. – Medication prescribed by a licensed provider
  15. 20. – Medicine delivered via needle/syringe
  16. 22. – The positive effect your work has on others
  17. 24. – A healthcare company; many members and calls are related to their plans
  18. 26. – The amount of medicine to be taken at one time
  19. 27. – Collaborating effectively with coworkers to meet goals
  20. 28. Advisor- Your job title name. Starts with an H
  21. 30. – Solid, pill-form medication