Across
- 4. This behavioral style is characterized by being introverted, task focused and detail oriented (like your instructor)
- 6. A _______ loop shows a continuous cycle of improvement which starts with training
Down
- 1. A generalization made about an individual or group and not based on reality
- 2. The average efficiency rate of listening in the US
- 3. Someone who either does not or perceives that he or she does not receive quality service is considered a ________ customer
- 5. A ____ is a belief or opinion that a person has about an individual or group that may lead to prejudice