recognize with gratitude; be grateful for

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Across
  1. 1. hear with intention
  2. 4. someone who pays for goods and services
  3. 7. a facial expression characterized by turning up the corners of the mouth, usually shows pleasure or amusement
  4. 9. hub/ to add autopay a customer log into
  5. 10. a caller is upset, stay
  6. 12. of service or assistance
  7. 13. the opportunity to pay a bill late without having services shut off is an
  8. 14. information
  9. 15. the first known use of a ______ was in 1885
Down
  1. 2. customers that put their services on vacation over the summer are called
  2. 3. / work done by one person or group to benefit another
  3. 5. you _____ when speaking to customers
  4. 6. / a form used when making a request
  5. 8. when a customer's service is not working we submit a _______ ticket
  6. 11. recognize with gratitude; be grateful for