Across
- 4. When a customer's service is not working we submit a
- 6. Transmit Information
- 8. If the caller is upset, stay
- 10. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
- 12. Someone who pays for services
- 13. The opportunity to pay a bill late without having services shut off is an
- 14. Hear with intention
Down
- 1. The first known use of a ___________was in 1885
- 2. Recognize with gratitude: be grateful for
- 3. Customers that put their services on vacation over the summer are called
- 5. Work done by one person or group that benefits another
- 7. A form used in making a request
- 9. Watch your __________when speaking to customers
- 11. Being of service or assistance