Across
- 3. provides out of service debt validation, with emphasis on debt avoidance; and adjudicates claims fairly and accurately, while providing effective customer service at all lowest cost.
- 5. Debts are established and maintained in this system.
- 7. provides assistance to all customers who request to dispute their debt (base level), request payment plans, account statuses and summaries through phone calls, AskDFAS, U.S. Mail and Email.
- 9. this stands for the Office of General Counsel.
- 11. Debts are reported to these if no payment is received in 45 days and the account becomes delinquent.
Down
- 1. To excel as a debt management operation by providing quality products and services, while promoting continual innovation and superior customer service.
- 2. This is when a member disagrees with their debt.
- 4. stands for Old Age Survivors Disability Insurance.
- 6. This stands for the Treasury Offset Program.
- 8. service members from all branches to include in service members, out of service members, retirees and annuitants and civilians.
- 10. This stands for Private Collection Agency.