Customer Service Week Crossword

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Across
  1. 2. Something that a customer gives regarding their opinion about CUNA Mutual Group’s products or services
  2. 7. The name of CUNA Mutual Group’s new preneed business (two words)
  3. 8. Comprised of team members that provide customer service for inbound and/or outbound calls (two words)
Down
  1. 1. The ability of a company to keep its customers over a period of time
  2. 3. A customer’s complete experience with the CUNA Mutual Group brand
  3. 4. In 1992 the U.S. _________ proclaimed Customer Service Week a nationally recognized event, celebrated annually during the first full week of October
  4. 5. Customer _________ is the commitment from customers to continue purchasing CUNA Mutual Group products or services
  5. 6. An important customer service skill that allows customer service reps to understand a customer’s feelings