Across
- 4. What does the 'C' in CASH stand for?
- 7. I must introduce myself to the customer by _______.
- 8. Don't forget to say this before you hang up
- 10. What does the 'S' in CASH stand for?
Down
- 1. Another word for a difficult customer
- 2. Customer complaints should be seen as a source of _________ service.
- 3. What does the 'A' in CASH stand for?
- 5. Greet every customer with a smile
- 6. Be mindful of your ______ when speaking to customers
- 9. What does the 'H' in CASH stand for?