Customer Service Week Crossword

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Across
  1. 3. System where JJ applications are placed
  2. 4. Can be failed if accurate or full information is not provided during call
  3. 6. Holiday given off in May each year
  4. 8. First day of the work week
  5. 11. Department that assists with portal access
  6. 15. Where our applications and scorecards are stored
  7. 17. Billed on claim line to indicate where service was rendered (inits)
  8. 18. Processes claims for office visits
  9. 19. Ensures the provider understands the information provided
  10. 21. Government insurance provided to the disabled/elderly
  11. 22. Agency who governs over government insurance (inits)
  12. 24. System used as a resource and communication
  13. 26. Processes claims for Medicare equipment
  14. 28. Department that can adjust for small omitted facts
  15. 31. Can be failed if provider/beneficiary has not been authenticated
  16. 32. Holiday given off in September each year
  17. 36. Holiday given off in November each year
  18. 37. Department who ensures accurate information is being given on our calls (inits)
  19. 38. Amount of days in a typical work week
Down
  1. 1. Statement letting the caller know we are able/willing to assist
  2. 2. Must be provided/passed before information is given
  3. 5. Average length of calls
  4. 7. Inquiry Tracking System (inits)
  5. 9. Holiday given off in January
  6. 10. Providers must complete to be eligible to treat beneficiaries
  7. 12. Holiday given off in July
  8. 13. Department provider sends their claim questions after claim has processed
  9. 14. Contractor over a jurisdiction who processes claims for Medicare beneficiaries (inits)
  10. 16. Department that assists with payments
  11. 20. Providers should consult for prescription medications when assisting beneficiaries
  12. 23. Medicare Advantage is also known as
  13. 25. Questions we should ask to fully understand and assist our callers
  14. 27. Code billed for performed service (inits)
  15. 29. System where claims can be viewed
  16. 30. Final day of the work week
  17. 33. Stat that shows we are in the correct auxiliary throughout our shift
  18. 34. Processes claims for hospitals/facilities
  19. 35. Amount of hours on each paycheck per pay period