Customer Service Week Crossword

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Across
  1. 5. Final US state added to the states the PURE writes policies for
  2. 6. The state with the most PURE claims in 2024 as of September
  3. 9. A digital platform that allows users to communicate with each other in real time through text
  4. 11. Process for training new hires
  5. 12. OKTA Tile where information on members and their policies can be found
  6. 14. the act of practicing healthy habits on a daily basis to attain better physical and mental health outcomes
  7. 15. The price of the insurance policy, or the amount of money owed for the policy's terms
  8. 16. A legally binding document that modifies an insurance policy by adding, removing, or changing coverage
  9. 21. Department responsible for tracking and recording financial transactions, generating invoices, and managing customer payments
  10. 22. plain, basic, or uncomplicated in form, nature, or design; without much decoration or ornamentation
  11. 24. The OKTA Tile used to submit tech support requests
  12. 27. An intermediary who sells, solicits, or negotiates insurance on behalf of a client for compensation
  13. 28. Program used by PURE adjusters investigate and note updates on open claims
  14. 31. A game in which players mark off numbers on cards, hoping for 5 in a row
  15. 33. Puro ________, our ERG that strives to foster a network of support for Hispanic/LatinX employees
  16. 34. Line of business started using bottomry contracts, which allowed merchants to not pay back loans for shipments that were lost at sea
  17. 35. Location of PURE’s official headquarters
  18. 36. The capacity to gain an accurate and deep intuitive understanding of a person or thing
  19. 37. PURE’s chat function is run by this application, supported by the Member Services Department
Down
  1. 1. Amount a claim must reach before insurance will start issuing payments for coverage
  2. 2. PURE _________, our ERG for remote employees
  3. 3. PURE’s automotive total loss vendor
  4. 4. PURE _______, our in-house brokers
  5. 7. _____’s Mailbox
  6. 8. Pebble Beach _____ Course where the PURE Open is held every year
  7. 9. A formal request by a policyholder to an insurance company for coverage or compensation for a loss
  8. 10. Document which lays out the coverages one may seek from their insurance company
  9. 13. ____ Walker, PURE’s Canada claims expert
  10. 15. Abbreviation at the start of every PURE Auto policy
  11. 17. White Glove _______
  12. 18. Program used to message, video chat, and hold meetings with other PURE employees
  13. 19. Acronym for group that works to bring Engagement, Wellness, and BRAND to PURE employees
  14. 20. PURE team that monitors any possibly catastrophic storms or wildfires that may affect the membership
  15. 23. identification of someone or something or person from previous encounters or knowledge, often in a positive light
  16. 25. ________ Team, a group of PURE employees formed in 2024 to bring eco-friendly practices to the PURE offices
  17. 26. A form of appreciation you can show for your coworkers’ good work, sent via Workday
  18. 29. Department that writes and binds policies with PURE members
  19. 30. the ability to understand and share the feelings of another
  20. 32. Abbreviation at the start of every Surplus policy number with PURE