Across
- 3. Violation of code of conduct
- 4. A statutory requirement ensuring a minimum pension level for certain UK pension schemes(acronym)
- 6. A measure of the degree to which customers trust a brand
- 10. The practice of taking responsibility for customer issues
- 11. The act of acknowledging and addressing a customer's concerns
- 12. A tool to measure customer advocacy, understand customers level of satisfaction & the likelihood of them proactively talking positively about experiences of dealing with us(acronym)
- 13. Regulation gives the scheme the legal certainty of what they should provide to whom, and when
- 14. We should always work towards improving Customer ______
Down
- 1. Not everyone is able to identify me. Imight be small or big. But when I arrive, you will have to analyze the whole case history to deal with me
- 2. A method of delivering quick responses to customer inquiries
- 5. A type of pension plan common in the UK, where payments are made by both employees and employers
- 7. Get it _____ the first time
- 8. The ability to understand and share the feelings of a customer
- 9. The act of showing appreciation for a customer's business