Customer Service Week Crossword Puzzle

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Across
  1. 2. A good, affirmative, or constructive quality or attribute
  2. 4. Good-natured tolerance of delay or incompetence
  3. 9. Rising to the _________ means we boldly innovate to care for our customers
  4. 10. Creating ___________ means that we design for our customers
  5. 12. Where CVS Colleagues go to view their benefits, pay, and other programs they can take advantage of.
  6. 13. Hear with intention
  7. 15. putting ___________ first means being customer obsessed
  8. 18. ______________ is key when building a relationship with your supervisor and team.
  9. 19. Where CVS employees go to publicly recognize each other
  10. 20. Lend a hand
Down
  1. 1. Work done by one person or group that benefits another
  2. 3. contentment
  3. 5. Joining ______ means we unite around our goal of serving the customer
  4. 6. Kind and pleasant
  5. 7. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
  6. 8. Someone who pays for goods or services
  7. 11. Inspiring ________ means we work to earn the _________ of our customers and colleagues by meeting our commitments and acting with integrity.
  8. 14. Recognize with gratitude; be grateful for
  9. 16. The act of giving hope or support to someone
  10. 17. What we call a group of people who work together