Across
- 2. A confession to soothe an upset customer
- 4. The primary goal of customer service interactions
- 7. The quality of being able to help customers anytime
- 9. The practice of collecting opinions from customers
- 10. A polite way to begin or end a call
- 11. A follow-up action after resolving an issue
- 13. An issue or problem brought up by the customer
- 15. Information that helps resolve customer inquiries
Down
- 1. The process of fixing an issue or problem
- 3. Ensuring consistency in standards when handling customer requests
- 5. The feeling when a customer is happy with the service
- 6. Ending a customer conversation
- 8. A key skill for calming upset customers
- 12. A tool for agents to track customer inquiries
- 14. The pitch used to communicate with customers