Across
- 4. A metric determining the average amount of time an agent's calls last.
- 5. Support.com's confidential intranet, where you can engage with fellow coworkers. Support.com's own social media!
- 6. We seek to build a good _____ with our customers, ensuring each person knows that their time and issues are important to us.
Down
- 1. Being able to listen in as other agents take calls, at the same time they are taking the call. Useful for training purposes.
- 2. A set of standards of measurement in which an agent's call quality and performance are assessed.
- 3. We build _____ with customers in order to understand each other and communicate on a deeper level.