Customer Service Week Day 5

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Across
  1. 3. We want to make sure that we give our customers ____ service
  2. 6. The process of helping clients, whether troubleshooting or making sales.
Down
  1. 1. The fulfillment of the customer's needs and expectations
  2. 2. We want to genuinely ____ to the customer so we can take in all of the information they are offering regarding their call or chat.
  3. 4. The employee taking the call or chat
  4. 5. Remaining _____ will make both the customer and the agent feel more comfortable