Across
- 2. A characteristic of a product that satisfies a need for a customer - for example, the ability to set up parental controls using an app
- 5. Recognition of the customer's time and loyalty
- 6. _____ during work improves mood and affects tone of voice
Down
- 1. The customer's opinion and input on the business
- 3. Proper interpretation of the customer's issue at hand, making sure you are fully aware of the situation
- 4. The way your voice conveys your emotion or attitude