Customer Service Week Puzzle

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Across
  1. 2. , the greatest resource, and the best part of working on the PS Team
  2. 4. , The Best Team in our organization!
  3. 8. , Something we should show to all of our patients and colleagues as we work through issues
  4. 10. , Number of countries around the world that recognize customer service week
  5. 11. , Words that should be used whenever a patient provides requested information or when they assist with troubleshooting
  6. 14. , the steps we take to assist a patient make all the ______________ in their care and experience.
  7. 15. , The type of transfer and acknowledgement utilized is PS
  8. 17. , All of us on the PS team should be willing to go the _______________ to support a patient or colleague
Down
  1. 1. , Our top priority and reason we do what we do
  2. 3. , The Month we celebrate Customer Service Week
  3. 5. , the number of parts to a proper closing
  4. 6. , Putting yourself in our patient's shoes
  5. 7. , A word that should be used whenever requesting information or asking a patient to assist with troubleshooting
  6. 9. , a word that can be used to described the feeling of the PS leadership for having them amazing team we do!
  7. 12. , the best way to combat a frustrated patient is to kill them with
  8. 13. , A patient should always be able to hear your
  9. 16. , The two minutes after each call that is automatically available to finish notes or any other administrative tasks