CUSTOMER SERVICE WEEK PUZZLE #3

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Across
  1. 7. SORRY
  2. 8. SURVEY
  3. 10. ALLOW THE GUEST TO VENT
  4. 11. OUTLOOK
  5. 13. MAKES DREAMWORK
  6. 14. KUDOS
  7. 15. WHAT YOU EXPECT
Down
  1. 1. APPRECIATION
  2. 2. RESOLUTION
  3. 3. MEANS NOBODY GETS LEFT BEHIND
  4. 4. GRATITUDE
  5. 5. CHANGE ON A DIME
  6. 6. SPENDING PEARL CARD MONEY
  7. 9. SUPPORT
  8. 12. FINESSE