Customer Service Week - RSC/ROC Crossword Puzzle for Monday

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Across
  1. 2. Field Operations reporting is found in…
  2. 8. what is the device that techs use to get levels from the outlets
  3. 11. ETD Tool to access tickets
  4. 12. Our RVP’s last name
  5. 15. What does OTA stand for
  6. 16. What the “P” stand for in FTTP
  7. 17. ROC monitors the network using…
  8. 18. Could PAA metric ever change?
  9. 19. PAA how many hours do you need to work to be eligible
  10. 20. How many points are used per hour per technician for all categories on a daily basis
  11. 22. Who do you reach out to when there is no available quota for V9 scheduling?
  12. 23. Device that changes light to RF in the HFC network
  13. 24. Advances WiFi Services are handled by what tech group
  14. 27. A loss of service is called an…
  15. 29. An aspect or component of Quota
  16. 31. Advance Customer Service Representative
  17. 33. Power Supply tracking program
  18. 34. Charter’s newest streaming platform
  19. 36. what is the acronym for Rural Brownfield
  20. 37. Field Operations reporting is found in this
  21. 38. What is the metal wire called that attaches to the top of the pole and anchor to the ground to stabilize the pole
Down
  1. 1. what is the device that transfers the signal from the pole to the house that drop connects to
  2. 3. What are the three goals for Quota?
  3. 4. Tickets between ROC and RSC are built in…
  4. 5. what is our Daily Dispatch Automation Goal
  5. 6. How many Management areas are in Central Texas
  6. 7. What do you do with a fiber drop SRO if the install is unscheduled
  7. 9. PAA PayOut Levels: 1st Threshold, 2nd Goal, what is the 3rd
  8. 10. When an RTC is invalid, what type of job do yu put in for a tech to go back out?
  9. 11. How many Prin(s) do we have in Texas
  10. 13. What does SLA stand for?
  11. 14. what does PAA mean
  12. 19. Who owns ETDs
  13. 21. Divides one cable into two cable
  14. 25. What is the 1st pay out month for PAA
  15. 26. New ETD escalated email tool
  16. 27. A loss of service is call this
  17. 28. How many Management areas are in North Texas
  18. 30. How many Management areas are in South Texas
  19. 32. Our President/CEO’s last name
  20. 35. what is the program used for routing Field techs in the RSC