Customer Service Week Word Search

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Across
  1. 2. An action you should take with a customer where you were not able to provide and immediate response.
  2. 3. Products or services that businesses use to improve customer service and communications
  3. 5. We strive to ensure every customer has a positive ________________
  4. 7. Identifies where the organization is going.
  5. 8. A measure of how quickly and efficiently a business addresses customer needs
  6. 9. The ability to understand and relate to a customer's feelings, thoughts, and experiences
  7. 11. The county Translation service
  8. 12. The amount of hours employees have to respond to inquiries
Down
  1. 1. The exchange of information between a customer and a company to address the customer's needs
  2. 4. Performance Indicators A quantifiable metric that measures an organization's progress towards a specific goal or objective (KPIs)
  3. 6. The rating you give for exceptional service.
  4. 10. Describes who the organization is and what it does