Customer Service Week

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Across
  1. 3. name of company that owns Prime and Silver Sneakers
  2. 6. also known as Kassebaum-Kennedy Act
  3. 7. $27 MAPD plan for Brevard County in 2015
  4. 8. name of call quality monitoring software used by CSD
  5. 10. online knowledge database available to CSD
  6. 14. company contracted by HFHP to provide Healthy Living assessments, Nurse 24, etc.
  7. 15. The "I" in IDN
  8. 17. month annual enrollment period for Medicare starts
  9. 18. signed into law in 2010, commonly referred to as Obamacare
Down
  1. 1. first name of the Health First Chief Compliance Officer
  2. 2. The "C" in ANOC
  3. 4. The "A" in TPA
  4. 5. The "A" in NCQA
  5. 9. department that ensures Health First follows all healthcare laws
  6. 11. formerly known as CHAMPUS, provides benefits to military personnel, retirees, and dependents
  7. 12. Joseph Popillo is the Director of this department
  8. 13. social health care program for families and individuals with low income and resources
  9. 16. Survey used by Health First to measure associate engagement
  10. 19. patient surveys rating health care experiences in the US