Customer Service Week

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Across
  1. 3. The letter W
  2. 4. Where do you look for steps on a job?
  3. 6. What number do you add to the time to get military time?
  4. 8. What do we send through the FE Tool for every appointment?
  5. 11. How many visits does a member receive for Dermatology if they are WT eligible?
  6. 12. The Letter T
  7. 13. The Letter B
  8. 14. The Letter F
Down
  1. 1. What is the new Null Eligibility?
  2. 2. What to do with duplicate authorizations?
  3. 5. What law protects personal information?
  4. 7. What do we fax for every appointment?
  5. 9. What eligibility only shows in DOMA after 08/06/2015?
  6. 10. What website to we check for information from the VA staff?
  7. 15. What do you do to the member file when a member requests services?