Across
- 2. Focus on all of the elements in a proper closing.
- 4. a settled way of thinking or feeling about someone or something, typically one that is reflected in a person's behavior
- 5. the type of sound in your voice showing clients you have the ability to help them.
- 6. Focus on speaking to the customer with a smile in your voice
- 8. their is no I in _______
Down
- 1. consisting in or characterized by the presence or possession of features or qualities rather than their absence.
- 3. Focus on what the customer is really saying.
- 7. Show the customer you care by being upbeat, friendly and patient