Across
- 2. Legislation that protects customers
- 4. A retail outlet that sells lots of different things
- 5. These need to be dealt with tactfully
- 7. Be aware of this non verbal communication/
- 9. Have one of these on your face
Down
- 1. Know about what you sell
- 3. Someone who buys needs goods or services
- 6. You can buy goods here as well as in store
- 8. You can take a payment using this