Customer Service

2. The B in the BLAST principle to recover stands for ______________ the customer.
5. Some companies include __________ as customers and treat them the same way as adults.
6. _____________ is to suggest the more expensive item to a customer once they have ordered, e.g. if a coke is ordered suggest a larger on
10. The _____________ customer will complain often loudly and at length.
12. You should always be well ____________.
14. By __________ a customer's needs you will deliver better service.
16. _________ habits can irritate customers, and is unprofessional behavior.
17. You should treat all customers ___________.
18. You must never divulge personal ___________ about customers or colleagues.
23. Customers expects to be __________ in a warm and friendly manner with a smile.
24. You should always offer to assist __________ customers.

1. The company that delivers ___________ service will achieve major benefits in competitive advantage and profitability.
3. You should never _______ about or criticize your customers or colleagues.
4. You should have ___________ about the products and services that you sell, for when a customer asks you about something that you know what to answer him.
7. Customer ___________ surveys are a great tool to use to find out what your customers likes, dislikes and wants.
8. Poor service can lead to _________ profit margins.
9. You should always portray good _____________.
11. Customers are not __________ on you, you are dependent on them as they pay the salaries and without them business have to close down as a result people would lose their jobs.
13. An __________ customer does not work for the same company as you do, they may be from another company or a member of public.
15. You should treat everybody as if they are the most ________ person in the world.
18. An __________ customer works for the same company as a supplier of the goods or services, possibly in another department or another branch.
19. __________ to a colleague when dealing with a customer is an example of an annoying habit.
20. The _________ customer will generally not complain.
21. Our ________ language is the most important way of how we communicate.
22. The customer is always __________.