Customer Service

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Across
  1. 2. The B in the BLAST principle to recover stands for ______________ the customer.
  2. 5. Some companies include __________ as customers and treat them the same way as adults.
  3. 6. _____________ is to suggest the more expensive item to a customer once they have ordered, e.g. if a coke is ordered suggest a larger on
  4. 10. The _____________ customer will complain often loudly and at length.
  5. 12. You should always be well ____________.
  6. 14. By __________ a customer's needs you will deliver better service.
  7. 16. _________ habits can irritate customers, and is unprofessional behavior.
  8. 17. You should treat all customers ___________.
  9. 18. You must never divulge personal ___________ about customers or colleagues.
  10. 23. Customers expects to be __________ in a warm and friendly manner with a smile.
  11. 24. You should always offer to assist __________ customers.
Down
  1. 1. The company that delivers ___________ service will achieve major benefits in competitive advantage and profitability.
  2. 3. You should never _______ about or criticize your customers or colleagues.
  3. 4. You should have ___________ about the products and services that you sell, for when a customer asks you about something that you know what to answer him.
  4. 7. Customer ___________ surveys are a great tool to use to find out what your customers likes, dislikes and wants.
  5. 8. Poor service can lead to _________ profit margins.
  6. 9. You should always portray good _____________.
  7. 11. Customers are not __________ on you, you are dependent on them as they pay the salaries and without them business have to close down as a result people would lose their jobs.
  8. 13. An __________ customer does not work for the same company as you do, they may be from another company or a member of public.
  9. 15. You should treat everybody as if they are the most ________ person in the world.
  10. 18. An __________ customer works for the same company as a supplier of the goods or services, possibly in another department or another branch.
  11. 19. __________ to a colleague when dealing with a customer is an example of an annoying habit.
  12. 20. The _________ customer will generally not complain.
  13. 21. Our ________ language is the most important way of how we communicate.
  14. 22. The customer is always __________.