CUSTOMER SERVICE

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Across
  1. 3. The best way to handle wait times for patients is to provide excellent _______.
  2. 7. Always do this before entering a patient room
  3. 9. Customer service standards apply not only to patients and their families, but to other ______ of Carle.
  4. 10. An "I CARE" value: We treat others with courtesy, compassion, and kindness while maintaining their dignity and respecting their individual opinions and beliefs
  5. 11. Employee badges should be worn above this area of the body.
  6. 12. A friendly way to make a great first impression
  7. 13. An "I CARE" value: People are able to trust that you will do your work, maintain the highest standards and follow through on assignments and promises.
  8. 14. An "I CARE" value: We work with our patients, each other and external partners to offer the highest quality healthcare in the region. we are part of an interconnected system in which all players have vital roles.
  9. 17. The best attitude to have for productive and supportive organizations and co-workers.
Down
  1. 1. Use this terminology when giving instructions to patients.
  2. 2. Do not use capital letters in an email unless you are INTENTIONALLY DOING THIS!
  3. 3. Avoid discussing patient or business matters in public places to protect ______________.
  4. 4. An "I CARE" value: We think and act with honesty and in the best interest of our patients, visitors, co-workers and the Carle organization.
  5. 5. The most number of rings that should elapse before we answer a phone call.
  6. 6. Acronym for Carle values (Intengrity, Collaboration, Accountability, Respect, Excellence)
  7. 8. We should ask for this prior to placing a patient call on hold.
  8. 9. An "I CARE" value: A passion for going beyond expectations in all that we do. It is a committment to constantly improving our knowledge, skills, and attitudes in the pursuit of care, service and quality.
  9. 15. One of the most important skills we use to convey interest and compassion.
  10. 16. We should do this if there are problems or inconveniences for our patients.
  11. 17. These passengers have top priority when entering an elevator or shuttle bus.