Customer Service

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Across
  1. 5. Increased sales leads to a greater Market S________
  2. 6. Customers need to be able to trust the products and services they use. Therefore S______ is important!
  3. 7. People develop relationships with products which may mean they only use one brand; this is known as C_________ L_________
  4. 8. Customer service can be achieved by offering products with superior R_________. They last longer.
  5. 9. This type of service happens once the product has been bought.
  6. 10. In a hotel it is the E___________ that help offer a quality service. It can also be the premises and amenities.
Down
  1. 1. Good customer service leads to H__PP_ C_S________. They will be more likely to repeat purchase.
  2. 2. Repeat purchases leads to I___________ S_______
  3. 3. Customer service leads to R_________ P__________. Buying the product again and again.
  4. 4. Smaller businesses can often offer a more P________ S__________; this can help branding.