Across
- 2. Greeting customers warmly
- 5. Advise customers how to get ahead financially
- 7. Debt is not a major worry as most are mortgage free with little debt
- 9. Wearing your nametag
- 10. Own it
- 11. Thanking the customer
- 12. Listen with empathy
- 13. Generates message in FFT that include useful tips & qualified leads
- 15. Married, homeowner with children
- 17. Enables employees to deliver excellent service to all customers regardless of were the branch is domiciled
- 18. Preparing for the day's customer activities
Down
- 1. Doing it right the 1st time
- 3. Going the extra mile
- 4. Simple financial goals and few assets
- 6. Keeping the promise
- 8. Follow through
- 14. Uses open ended questions and parapharasing to gain insight
- 16. Foundation on which to build and retain profitable customer relationships