Across
- 1. customer loyalty is making sure your customer stay in your company
- 5. a personalized service is designing a service suitable for each person
- 7. to your delivery dates is making sure you take the goods to the customer on time
Down
- 2. survies is asking customers questions
- 3. repeated business is making customers use you again
- 4. the needs of customers consists of providing the service people want
- 6. with complains means solving problems